5 responses so far ↓

• 1 Gunter

  I was having PC troubles and they got the work done while I was out of the house taking care of a sick relative. It took a couple of services over two nights but they got it done and it worked great. I had a problem with the printer printing out gibberish all the time. After the service, the printer worked better to print out claim forms. It was a problem with the printer driver.

  The service and repair was was done remotely while I was out or resting. It is great to have this type of support, when you are unsure of how to resolve or improve your computers performance.

• 2 Varguez

  I love their service. I believe 4 times a year they clean and update and correct anything wrong with my computer.

• 3 Patzert

  At first this looked like a worthwhile service. Having acquired it under the Amazon Vine(tm) program in November, my first service during the first week of December went fine, but I didn’t see anything performed that I don’t usually do myself anyway.

  However, the next scheduled session in the first week of February did not go as well. First, the offshore concierge asked me to leave the computer running and logged on before I left for my night shift, which I did (just like in December).

  The following morning when I came home I found an email from them stating that they were unable to perform the maintenance unless I disabled my UAC (user account control). As the UAC had NOT been disabled for the December maintenance window, I had a real problem with doing so, so I queried them via return email asking why there was a need to disable it. I never did receive a response to that, possibly due to the time difference between EST and wherever they are, but disabled it temporarily the next night before leaving for work.

  The next morning I found the system sitting running along with an email stating that they had “lost their connection” to my system, so could not complete the service, and asking for another session on the following Sunday night, which I granted. The same scenario occurred on Monday morning, with the system sitting unattended and this time HUNG, requiring reboot.

  I then sent an email canceling my account and revoking permission to access my system - reinforcing it by removing their user account and programs, and locking down the UAC.

  Two days later, while I and my system were in sleep mode, my system was accessed, started from sleep mode, a new Clean Machine user account established AND my McAfee real-time anti-virus disabled. No one was logged on at the time I woke up and saw it running, but the user account proved who had disabled my anit-virus software and left the machine running unprotected.

  In summary, I don’t think it’s a good idea to turn your system over to strangers to do whatever they want.

• 4 Sherlock

  The only people I could see possibly benefiting from this product are those with no computer experience whatsoever. The service is expensive for what it offers, which isn’t much. They aren’t going to solve issues you are having with your computer, they just do basic preventive maintenance that can be accomplished with programs you set-up to perform certain processes on a monthly basis - and they come on your computer for free!

  The part I disliked the most is just how much control they have over your computer. I watched them several times in the early morning hours (1 or 2 AM) take over the computer and have the power to do whatever they want as if they were sitting in front of it. They say that they have strict “rules” to prevent anyone from hacking into your private stuff, but it makes me uneasy nevertheless.

  All in all, unless you are a fan of monthly recurring fees and having someone messing with your computer in the middle of the night, stay away

• 5 Dreier

  This is how I would rate the team from PC Clean Machine. Initially, I was a little apprehensive about giving someone from across the world access to my computer. But now, after several services in six months time, since I use the free unlimited repair feature as well, I really trust the guys working on my PC. On the initial service I watched over what they were doing without letting them know (didn’t even reply to their Hi on the chat window). By the end of the service I was sure that my machine is in good hands. These guys knew what they were doing and they went about it thoroughly!!

  Two months later I got a reminder mail exactly on the date they promised to do the second service and once scheduled it went just as promised. With the third service I had a problem. After they did the service, I started having trouble with my movies not playing in Media Player. I sent a mail to them, and I got a reply back quickly asking if they can connect to my computer! I agreed and a technician connected to my machine and started working on it. It took some time and I am not sure what was done, but after two hours the technician requested one more session. I agreed and on schedule, the technician connected to my machine on the third day. This time they must have found the solution and after some changes in settings and a re-install of an application, Media Player started working perfectly (later on as part of the report sent to me I have come to know that there was a problem with some flash application getting corrupted, etc). Apart from this, although not part of the service I subscribed for, they have identified a couple of other problems and fixed them at no additional charge, which I knew from previous experience would be charged on a per service basis by the other service providers.

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